The Trust for Social Achievement is looking for a Communications Officer to join our team.
Use your professional skills to make a positive social impact!
If you want to help improve the lives of thousands of people and if you are looking for a dynamic context where you will be encouraged to lead, to contribute your perspective and opinion, and to develop your unique talent, then the Trust for Social Achievement is the place for you.
We are looking for a creative, proactive, and motivated Communications Officer to join our team and help strengthen TSA's public presence, amplify the impact of our work, and engage diverse audiences through compelling communication.
The Trust for Social Achievement (TSA) is a non-profit organization working in Bulgaria to create a society where every person has the opportunity to reach their full potential. We work to break the cycle of poverty and reduce inequality, with a particular focus on underserved communities, including the Roma community. Through strategic grantmaking, innovative programs, and partnerships with civil society organizations, institutions, and other stakeholders, TSA supports sustainable solutions in early childhood development, education, employment and entrepreneurship, housing security, and civil society development. We believe that meaningful and lasting change requires evidence-based approaches, strong partnerships, and the ability to communicate the human stories behind social impact.
The Communications Officer will play a key role in strengthening TSA's organizational visibility, reputation, and engagement with external audiences. The position combines strategic communications planning with hands-on content creation, digital communications, media relations, and storytelling. Working closely with TSA's leadership, program teams, and external partners, the Communications Officer will translate complex social issues, program results, and organizational achievements into accessible, engaging, and impactful communications.
Responsibilities
The Communications Officer will have primary responsibility in the following areas:
- Develop and implement TSA's strategic and annual communications plans, ensuring alignment with organizational priorities, advocacy objectives, external positioning, and defining key messages, target audiences, channels, and communication activities.
- Develop and manage editorial calendars and create, edit, and publish engaging content in Bulgarian and English for TSA's website, social media platforms, newsletters, publications, presentations, press releases, and other communication materials.
- Develop and implement TSA's social media strategy, managing organizational channels to expand audience reach, strengthen engagement, and increase digital visibility through effective content planning, publishing, and community interaction.
- Identify and develop compelling human-interest stories, beneficiary testimonials, partner profiles, and impact narratives that demonstrate TSA's achievements and bring its mission closer to diverse audiences.
- Build and maintain strong relationships with national, regional, and local media representatives, proactively identifying opportunities for media coverage, pitching stories, preparing press materials, and coordinating interviews.
- Work closely with program teams to translate program activities, research findings, results, and evidence of impact into clear, accessible, and engaging communications for external audiences.
- Support TSA's advocacy, fundraising, and partnership-building efforts by developing targeted communication materials, campaigns, donor stories, and presentations that strengthen organizational credibility and engagement.
- Plan and coordinate communication campaigns and visibility initiatives around organizational milestones, program achievements, public events, awareness-raising activities, and other strategic priorities.
- Manage and regularly update TSA's website, ensuring that content is accurate, relevant, engaging, accessible, and aligned with organizational messaging and brand standards.
- Coordinate the production of visual and multimedia materials, including photography, videos, infographics, digital graphics, and publications, working with external service providers as needed.
- Ensure consistent application of TSA's brand identity, tone of voice, and key messages across all communication channels, materials, and public-facing activities.
- Monitor, analyze, and report on communications performance, including social media engagement, website traffic, audience growth, media coverage, and campaign effectiveness, using insights to continuously improve results.
- Support the planning, promotion, and media coverage of organizational events, conferences, public discussions, and stakeholder meetings to strengthen TSA's visibility and external engagement.
- Monitor relevant media coverage, public discourse, and emerging communication trends, identifying opportunities, reputational risks, and issues requiring organizational attention or response.
Undertake other communications-related responsibilities as needed to support TSA's strategic objectives.
Qualifications and Experience
The successful applicant must be a creative, proactive, and results-oriented communications professional with strong writing skills, sound judgment, and the ability to translate complex ideas into clear and engaging messages. We are looking for someone who takes ownership of their work, demonstrates initiative, and combines strategic thinking with excellent execution.
Required qualifications and skills include:
- Bachelor's degree in communications, journalism, public relations, marketing, or a related field, and at least 3 years of relevant professional experience in communications, media relations, or digital marketing.
- Excellent writing, editing, and storytelling skills, with the ability to translate complex information and social issues into clear, compelling, and audience-specific content across different communication channels.
- Excellent command of Bulgarian and English, both written and spoken, with the ability to produce high-quality professional communication materials in both languages.
- Proven experience in managing social media channels, developing digital content and campaigns, and using analytics to monitor engagement, audience growth, and communication effectiveness.
- Experience in strategic communications planning, editorial calendar management, and media relations, including preparing press materials, pitching stories, and coordinating media engagement.
- Proficiency in digital communication tools, including content management systems, social media platforms, analytics tools, and basic visual content creation applications such as Canva.
- Excellent organizational, project management, and people skills, with the ability to manage competing priorities, meet deadlines, work independently, and collaborate effectively with colleagues and external partners.
- Creativity, initiative, professional integrity, and sensitivity to issues of social inclusion and diversity, combined with a strong commitment to TSA's mission and willingness to travel within Bulgaria when required.
The following would be considered an advantage:
- Previous communications experience in non-profit organizations, foundations, or social impact initiatives, particularly in advocacy, donor engagement, or public awareness campaigns.\
- Experience communicating with diverse audiences, including culturally sensitive and inclusive messaging.
- Experience in multimedia content creation, including AI tools, photography, video production, visual storytelling, and digital advertising.
- Knowledge of the Bulgarian media landscape, established media relationships, and familiarity with SEO and digital audience development.
Compensation and Benefits
We offer a competitive remuneration package commensurate with experience, including standard benefits and flexible working policies, opportunities for professional development, and a dynamic, collaborative, and purpose-driven working environment. The position is full-time, based in Sofia.